What does it take to turn a good stay into a great one? For many business travellers, the answer isn’t grand lobbies, luxurious bedsheets, or buffet breakfasts. It’s the little things—the seamless service, the small courtesies, and above all, the peace of mind that everything has been thoughtfully handled. But what happens when even the basics fail? Recently, I had the chance to travel for work and stayed at a well-rated hotel, part of a professional arrangement involving multiple rooms. While the setting was promising, my experience reminded me how crucial it is for hospitality providers to walk the talk—especially in an industry that thrives on trust, service, and efficiency. Where It Started: The Missing Essentials: After a long drive and a busy day, all I hoped for was a calm check-in and a room stocked with basic necessities. To my surprise, the room was missing even bottled drinking water. I had to request it—twice. The staff eventually complied, but not without maki...
A Walk of Life